Select a ticket to begin.
Learned patterns
Distilled from past solved tickets. Regenerate with
manage.py mine-patterns.
Permintaan film
Tamu yang meminta sebuah film ditayangkan (lagi). Console sudah membalas bahwa permintaannya diteruskan ke tim — halaman ini yang membuat kalimat itu benar.
Audit trail
Append-only. Every view, draft, approval, and send.
Paid membership
Guests who paid for a Club Cinépolis membership and cannot get into it — registration that failed, a fee taken with no access, benefits that never arrived after paying.
Film availability
Guests asking whether a film is on, and where. Analyzing one of these reads today's schedule from cinepolis.co.id, so the draft gives real showtimes — or says plainly that the film is not on at their cinema.
File Excel-nya punya kolom Konfirmasi yang berisi KONFIRMASI DAN SEND, TIDAK TERKONFIRMASI, atau MENUNGGU KONFIRMASI untuk setiap tiket, beserta nama yang menekannya.
Point Deduction
Guests whose loyalty points went down. The console apologises and asks for the email on the account; if that address is on the list the team uploaded, it explains the adjustment and closes. Anything it cannot match twice is handed here.